Refund policy

Return and Refund Policy

Last updated: October 10, 2026

Our products are made to order. We accept claims for items that arrive damaged, defective, or incorrect. We do not accept change-of-mind returns or exchanges.

Items not eligible for return or exchange

We can’t accept returns or exchanges because you changed your mind, ordered the wrong size or color, or no longer want the item. Please review the product description, available options, and size chart before placing your order.

Minor variations that fall within the product’s stated sizing or printing tolerances aren’t considered defects. Normal wear, damage that occurs after delivery, and damage caused by improper care aren’t eligible for a claim.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, email savagecrossingco@outlook.com within 30 calendar days of delivery.

Please include your order number, a brief description of the problem, and clear photos showing the item and the issue. If the item or its packaging was damaged during shipping, include photos of the packaging if available.

We’ll review your claim and, if it’s approved, provide a replacement or refund as appropriate under applicable law. Please contact us before mailing anything back. We don’t require you to return an item unless we send you return instructions. If we ask you to return an item, we’ll provide the return instructions and cover the return shipping cost.

Refunds

Approved refunds will be sent to the original payment method within 7 business days after approval. Your bank or payment provider may take additional time to post the refund, often up to 10 business days.

Orders that haven’t arrived

If your order hasn’t arrived or is delayed, email savagecrossingco@outlook.com so we can look into it. Shipping delays and non-delivery are handled under our Shipping Policy and applicable law. If we can’t ship within the time promised, or within the time required by law, we’ll notify you and provide the options required by law, which may include canceling for a full refund.

This policy doesn’t limit any rights you may have under applicable consumer protection laws.